Refund and Cancellations Policy
01.Cancellation Policy
If a client wishes to cancel their transaction with the company, they must submit a cancellation request in writing.
The cancellation request should include the client’s name, contact information, transaction details, and reasons for cancellation.
The company will review the cancellation request and determine if it meets the criteria for cancellation.
Any information provided by you towards complying with know your customer norms, either as part of our internal policies and as may be required under applicable law.
If the cancellation is approved, the company may charge a cancellation fee or deduct certain expenses incurred during the transaction process.
The client will be notified of the cancellation approval and any applicable fees or deductions.
02.Refund Policy
Refunds may be applicable if the client is eligible for a cancellation as per the company’s cancellation policy.
The company will assess the circumstances of the cancellation and determine the refund amount, if any.
The refund amount may be subject to deductions for cancellation fees, administrative costs, or any other applicable charges outlined in the company’s refund policy.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise specified by the client.
The timeframe for processing refunds may vary, and it will be communicated to the client by the company.
The company reserves the right to withhold or deny refunds in cases of non-compliance with the cancellation policy or breach of contract by the client.
03.Exceptions & Special Circumstances
The company’s policy may outline specific situations where cancellations and refunds are exempt or subject to different conditions.
For example, if the cancellation occurs after a certain stage in the transaction process or if there are contractual obligations that prevent cancellation without penalties.
The policy may also address scenarios where the company experiences unforeseen circumstances or events beyond their control that may impact the transaction process, such as natural disasters or legal restrictions.
Have queries about refunds or cancellations?
Our support team is here to assist you with compliance, transactions, or cancellation requests.